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Introduction to Identity Management: Self-Service

Identity Management (IdM) is a term that defines a collection of processes and activities surrounding the management of records about identities for the purpose of controlling access (authentication) and privileges (authorization) within or across multiple computer systems.  Self-Service is a subset of features within Identity Management that defines activities a user can do with a computer system on their own, without reaching out to helpdesk or IT personnel. Here are seven common Self-Service features, their typical use cases, and some some concepts that are important when implementing Self-Service features in an IdM solution.

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